亞馬遜客戶(hù)說(shuō)筆記本壞了，退貨卻退回來(lái)一個(gè)空箱子？？

跟郵局沒(méi)關(guān)系，是買(mǎi)家在騙人吧？拍一些照片，保存一下，去問(wèn)USPS/UPS的工作人員是怎么回事

跟seller support說(shuō)一下這事兒。然后再發(fā)信息跟買(mǎi)家說(shuō)你收到的是空箱子，禮貌地問(wèn)一下他是不是忘了把商品放進(jìn)去，千萬(wàn)不要指責(zé)他詐騙啊什么的。然后再說(shuō)，等你收到退貨后，你會(huì)很樂(lè)意退錢(qián)給他

這是發(fā)給買(mǎi)家的郵件模板：
"Dear Buyer,
Thank you for purchasing from us on Amazon. Your (item) (description) (serial) was delivered (date) and was as described. We heard that you wanted to return it for refund, and we approved the return (date) under Amazon policy.?
We received a package on (date) with an empty box, photo is attached. I know this is a busy time and it’s easy to get packages mixed up.?
We are ready to refund to your Amazon account ASAP once we receive (our item) (serial) here in original condition. You can send it to (Address) and we recommend using tracking and signature confirmation.
Please let us know once (our item) has been shipped, and the tracking number, so we can look for the shipment and refund promptly as per Amazon policy.
Cheers?
Seller"

郵局工作人員的內(nèi)心OS：這個(gè)鍋我們不背，蟹蟹
你把發(fā)貨時(shí)的包裹重量和退回來(lái)的包裹重量做一下比較，不就是很明顯的證據(jù)了？他逃不掉的

樓上的方法可行。如果shipping label上沒(méi)有寫(xiě)包裹的重量信息，你可以聯(lián)系郵局，給他們tracking number，問(wèn)一下退回來(lái)的包裹重量是多少。
然后把前后的重量對(duì)比情況發(fā)給買(mǎi)家，問(wèn)他是不是不小心弄錯(cuò)了，再說(shuō)等他把產(chǎn)品退回來(lái)后你就退錢(qián)

你不退錢(qián)，他去開(kāi)case的話(huà)，我覺(jué)得亞馬遜應(yīng)該不會(huì)讓你出錢(qián)，他們自己會(huì)退款 ?